Terms of Service
Last updated: 2 August 2026
These Terms of Service (Terms) are entered into by Snyp Pty Ltd (ABN 97 690 133 156) (Qascade, we, us or our) and the person or entity registering for or using the Qascade platform (you, your or Customer).
Qascade is an operational intelligence platform for residential property developers, helping development teams manage feasibility, cashflow, documents, milestones, emails, risks, contacts, entities and AI-assisted project intelligence in one workspace (the Service).
By creating an account, accessing or using the Service, you agree to be bound by these Terms. If you are agreeing on behalf of a company or other legal entity, you confirm that you have authority to bind that entity, in which case "you" refers to that entity.
If you do not agree to these Terms, you must not access or use the Service.
1. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Service. By registering an account, you confirm that the information you provide is accurate and that you will keep it up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly at legal@snyp.com.au if you become aware of any unauthorised access to your account.
Where you invite other users to your workspace, you are responsible for ensuring those users are authorised to access the relevant portfolio and data, and for their compliance with these Terms.
2. The Service
Qascade provides tools to help residential developers manage project information, including feasibility, cashflow, documents, milestones, emails, risks, contacts and entities, together with AI-assisted features delivered through Qassie and related functionality.
We may add, change, suspend or discontinue features of the Service from time to time. We will use reasonable efforts to notify you of material changes that affect your use of the Service, but we are not required to maintain any specific feature indefinitely.
The Service is provided on a software-as-a-service basis. No source code, object code or underlying technology is transferred to you.
3. Subscriptions, fees and billing
Access to paid features of the Service requires a subscription. Applicable fees, billing frequency and plan inclusions will be presented to you at sign-up or as otherwise agreed in writing.
Unless otherwise stated, fees are billed in advance on a recurring basis and are non-refundable, except where required by law or expressly agreed by us.
We may change our fees from time to time. Where a fee change applies to you, we will give you reasonable advance notice before it takes effect. Continued use of the Service after a fee change takes effect constitutes acceptance of the new fee.
If a payment fails or is overdue, we may suspend or restrict access to the Service until the outstanding amount is paid.
4. Trials and beta features
We may offer trial access or make beta, early-access or experimental features available from time to time. These features are provided "as is", may change or be withdrawn without notice, and may be less reliable than generally available features. We may end a trial at any time before its stated expiry.
5. Acceptable use
You must not use the Service to:
- Breach any applicable law or regulation
- Upload or transmit unlawful, defamatory, infringing or malicious content
- Attempt to gain unauthorised access to the Service, other accounts or our systems
- Interfere with or disrupt the integrity or performance of the Service
- Reverse engineer, decompile or attempt to extract the source code of the Service, except to the extent permitted by law
- Use the Service to build a competing product or service
- Use automated means to scrape, harvest or extract data from the Service other than through features we provide for that purpose
- Misrepresent your identity or your authority to act on behalf of an organisation or another person
We may suspend or restrict access to the Service where we reasonably believe these Terms have been breached, to protect the security or integrity of the Service, or to comply with a legal obligation.
6. Your content and data
You retain ownership of the data, documents, files, emails and other content you or your team upload to or create within the Service (Customer Data).
You grant us a licence to host, store, process, transmit and display Customer Data solely for the purpose of providing, maintaining, securing and improving the Service, including through AI-assisted features.
You are responsible for ensuring you have the necessary rights and permissions to upload Customer Data to the Service, including personal information about employees, consultants, purchasers or other stakeholders. Our handling of personal information is described in our Privacy Policy.
You may export or request a copy of your Customer Data while your account is active, and for a reasonable period following termination, as described in Section 12.
7. AI-assisted features
The Service includes AI-assisted features, including Qassie, document analysis, email intelligence, project fact extraction, summarisation and reporting support (AI Features).
AI Features are generated using automated processing and may be inaccurate, incomplete or out of date. Outputs from AI Features are provided for informational and productivity purposes only and do not constitute professional, financial, legal, planning, accounting, tax or investment advice.
You are responsible for reviewing and independently verifying any AI-generated output before relying on it for a commercial, financial, legal or project decision. We are not liable for decisions made in reliance on AI Features without independent verification.
8. Third-party services and integrations
The Service may integrate with or allow you to connect third-party services, such as email providers, authentication providers or document systems. Your use of any third-party service is governed by that provider's own terms and privacy policy.
We are not responsible for the availability, accuracy, security or content of third-party services, and we do not endorse any third-party service accessible through the platform.
9. Intellectual property
We and our licensors own all right, title and interest in and to the Service, including its software, design, branding, trademarks and documentation. Nothing in these Terms transfers any intellectual property rights to you, except the limited right to access and use the Service in accordance with these Terms.
You may not use our name, logo or trademarks without our prior written consent, except as reasonably necessary to identify us as the provider of the Service.
10. Confidentiality
Each party may have access to confidential information of the other party in connection with the Service. Each party agrees to use the other's confidential information only for the purposes of these Terms and to protect it with a reasonable degree of care, consistent with how it protects its own confidential information of a similar nature.
This clause does not apply to information that is or becomes publicly available other than through breach of these Terms, was already known to the receiving party without an obligation of confidence, or is required to be disclosed by law.
11. Warranties and disclaimers
We will provide the Service with reasonable care and skill. Except as expressly stated in these Terms, the Service is provided "as is" and "as available", and to the maximum extent permitted by law we exclude all other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free or completely secure, or that outputs from AI Features will be accurate or complete.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
12. Term, suspension and termination
These Terms apply from the date you first access the Service and continue until your account is terminated in accordance with this Section.
You may cancel your subscription at any time in accordance with the cancellation process made available within the Service or by contacting us. Cancellation takes effect at the end of the then-current billing period, unless otherwise agreed.
We may suspend or terminate your access to the Service, with notice where reasonably practicable, if you materially breach these Terms and do not remedy that breach within a reasonable period after being notified, if required to do so by law, or where continued provision of the Service to you would pose a security or legal risk to us or other users.
On termination, your right to access the Service ends. We will make Customer Data available for export for a period of 30 days following termination, after which we may delete or de-identify it in accordance with our data retention practices, unless we are required to retain it for longer by law.
13. Limitation of liability
To the maximum extent permitted by law, neither party will be liable to the other for any indirect, special, incidental or consequential loss, or for loss of profits, revenue, business opportunity or data, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such loss.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid by you for the Service in the 12 months preceding the event giving rise to the claim.
This Section does not limit or exclude liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or liability arising under the Australian Consumer Law.
14. Indemnity
You agree to indemnify and hold us harmless against any claims, losses, liabilities and reasonable costs arising from your breach of these Terms, your misuse of the Service, or Customer Data you upload that infringes the rights of a third party or breaches applicable law, except to the extent caused by our breach of these Terms or negligence.
15. Governing law
These Terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria, Australia in relation to any dispute arising out of or in connection with these Terms.
16. Changes to these Terms
We may update these Terms from time to time to reflect changes to the Service, our practices or applicable law. Where changes are material, we will provide reasonable notice, such as by email or an in-product notice, before they take effect.
Continued use of the Service after updated Terms take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you should stop using the Service and may cancel your subscription in accordance with Section 12.
17. General
- Entire agreement. These Terms, together with our Privacy Policy and any order form or agreement referencing these Terms, constitute the entire agreement between you and us regarding the Service.
- Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of assets.
- Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
- No waiver. A failure to enforce a provision of these Terms is not a waiver of our right to do so later.
18. Contact us
For questions about these Terms, contact us at: